FAQs
1. What types of custom pet products does Pet Portrait Gift offer?
We specialize in custom pet portrait keychains, custom pet portrait necklaces, custom pet portrait bracelets, and custom pet portrait phone cases—all crafted from your pet’s photo.
2. How do I order a custom pet accessory?
Simply select your desired product (e.g., keychain, necklace), upload a clear photo of your pet, add any preferences (color, finish), and complete checkout. We’ll handle the rest!
3. What kind of pet photos work best for customization?
High-resolution, well-lit photos where your pet’s face (eyes, fur details) is clear work best. Avoid blurry, dark, or overly cropped images for the most accurate portrait.
4. How long does production take for custom items?
Production typically takes 5-7 business days after you approve the portrait proof. Shipping time is additional (varies by location).
5. What materials are used for the accessories?
Keychains and bracelets use durable acrylic or metal; necklaces feature stainless steel chains (hypoallergenic) with resin-sealed portraits; phone cases are shock-absorbent TPU or hard PC.
6. Can I order a custom accessory for multiple pets (e.g., two dogs on a necklace)?
Yes! Select the “multi-pet” option on the product page, upload photos of each pet, and note any layout preferences. A small additional fee applies.
7. Can I choose the color of my custom pet portrait bracelet or necklace chain?
Yes! Most necklaces and bracelets offer silver, gold, or rose gold finishes. Select your preference from the “chain color” dropdown on the product page.
8. How do I clean and maintain my custom pet accessory?
Wipe metal/acrylic pieces (keychains, bracelets) with a soft cloth; avoid submerging in water. Phone cases can be wiped with a damp cloth (no harsh chemicals).
9. Is international shipping available?
Yes, we ship to most countries. Shipping costs and delivery times (10–15 business days) will be calculated at checkout.
10. Can I add text (e.g., my pet’s name) to the custom portrait?
Yes! During checkout, use the “special instructions” box to note text (name, date) and its desired placement (e.g., below the portrait on a keychain).
11. What if my pet is not a cat/dog (e.g., rabbit, bird, reptile)?
We customize for all pets! Whether it’s a rabbit, parrot, guinea pig, or even a snake—just upload a clear photo, and we’ll create a detailed portrait.
12. Can I track my order after it ships?
Once your order ships, we’ll send a confirmation email with a tracking number. You can use this to check delivery status via our website or the shipping carrier’s site.
13. What if I accidentally uploaded the wrong pet photo?
Contact us within 24 hours of ordering, and we’ll update your photo. After 24 hours, changes may not be possible if we’ve already started the portrait.
14. If have any another question,just contact me anytime,we will reply you within 24 hours